AT-HOME APPOINTMENTS - QUESTIONS AND ANSWERS
How does an at-home appointment work?
It is the same as a regular in-clinic appointment but it is done by phone. Prescriptions will be faxed to your pharmacy. A lot of useful, specific advice will be discussed during the conversation, just as it is in the clinic. If you need vaccines, you will set up a short appointment at the clinic to have that done. Not every trip requires vaccines. If you live well away from Ottawa, a local pharmacist may give you the vaccine on our prescription.
Who will I be speaking to?
The consultations are done by the regular staff of nurses (sometimes doctors) at our two travel clinics, Riverside and Barrhaven. You will be speaking to whoever is on duty that day or evening and that person will of course identify herself or himself.
How will I be charged for the appointment?
The nurse will explain the charges and upon obtaining your agreement will ask for a credit card number. Our prices are all listed on the Fees page of this website. There will be no further fee if you are coming in for a vaccine other than the cost of the vaccine itself.
Will I be charged for missing an appointment?
No, although we urge you to be available on time. A reminder email or text will be sent to you. If a second appointment is missed we will be unable to book a third. If you do pick up the call but are unable to have the consultation at that time, it will be considered a missed appointment.
Why are charges higher for phone appointments?
Phone consults take longer to complete than in-person for several logistical reasons, including the lack of a completed questionnaire and inability to examine your immunization records ourselves.
Additionally, the staff are offering their services on weekends and evenings, as well as workday times. We hope to expand this to 7 days a week.
Does my partner/spouse have to be present at the time of the call?
Medico-legal requirements dictate that the nurse must speak directly to anyone for whom a prescription is being written or a vaccine recommended.
Do my children have to be present at the time of the call?
Children under the age of 13 do not.
How will everyone in the family get to hear the advice you are giving?
You can put your phone on speaker. We also email all important information that we have discussed and some that we may not have. These include food and water precautions, dealing with stomach issues, animal bites and much more.
What if I have questions after the consultation is over?
If you are coming in for a vaccine, you can ask then. Or, you can call the clinic and ask to speak to a nurse or docor.
If it turns out that I or my family needs no vaccines, do I still have to pay the full consultation fee?
Yes. Our clinic has a reputation for recommending only those vaccines we believe are really needed, so that can happen. However you will be receiving health advice that is often at least as valuable as immunizations. You will also usually be given prescriptions particularly for dealing with diarrhea.
Is the health information I provide kept confidential?
The nurse will enter your information into our electronic medical record system (known as Oscar) which is considered secure and is based in Canada. No information is entered into the nurses' phones.
Wouldn't it be better to do a video consultation?
Yes! There are problems of confidentiality and privacy using video. We are working to address these to our satisfaction.
If I do not feel that I have received value for my money, who should I call?
Phone the clinic and ask them to have Dr Teitelbaum call you.
I have other questions. How can I ask them?
Please call the Riverside Travel Medicine Clinic 613-733-5553